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Senior Information Technology Technician

Posted: 06/22/2022

Summary: Maintain and install computer hardware, software, and network components, identify and resolve system problems, maintain and support infrastructure software and hardware, user support, and develop support code for system operations.
  
Job Duties:

  • Deploys, maintains, troubleshoots, and repairs computer hardware and software
  • Deploys, maintains, troubleshoots, and repairs network infrastructure both wired and wireless
  • Responds to user questions, inquiries, and requests
  • Maintains network and data integrity and security
  • Supports audio-visual systems
  • Develops and maintains custom software in support of other job duties
  • Works with staff and contractors in developing solutions in support of other job duties
 Competencies:
  • Ability to prioritize and organize work across multiple simultaneous projects
  • Customer service orientation and strong communication skills with non-technical staff
  • Identifies and develops strategic uses of new technologies
  • Strong technical competency in the following:
    • Windows operating systems on both servers and clients
    • Microsoft enterprise management tools
    • Microsoft Office 365
    • Local area networks
    • Firewalls
    • Backup and restore systems
    • Audio visual components and control systems
    • Care and use of printers
    • Linux
    • Android devices
    • Apple computers and phones
    • Powershell
    • Microsoft VBA
 Supervisory Responsibilities:
  • none
 Required Education and Experience:
  • Bachelor’s degree
  • Three years of experience supporting diverse hardware and software environments
  • Customer service orientation and strong communication skills with non-technical staff
 Other Duties:
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.     
 EEO Statement:
  • Buffalo Bill Center of the West provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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